Welcome to the Waltham Forest Children’s Services Procedures Manual

Dear Colleagues,

Welcome to the Waltham Forest Children’s Services Procedures Manual.

As social work professionals, you are the frontline of support for some of the borough’s most vulnerable children and families. You play a crucial role in safeguarding, promoting well-being, and helping to address the inequalities that many in our community face. Your work is deeply valued and central to our shared ambition of delivering excellent outcomes for every child.

This manual is designed to support you in your day-to-day practice. It provides clear and consistent guidance for executing our statutory responsibilities and shaping our local values. It reflects our commitment to relational, high-quality social work that makes a meaningful difference in the lives of children and families.

As our service continues to grow and evolve, this manual will do the same—remaining a reliable and responsive resource to help you navigate the complexities of practice with confidence and clarity.

Thank you for your continued dedication, professionalism, and care.

Warm regards,

Nicky Crouch
Strategic Director of Children’s Services
London Borough of Waltham Forest